GoDubai
  
  
  
  
Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >>

 
  Share
  • Medcare has announced the launch of its new “virtual health assistant” chatbots which are set to revolutionise the way patients in the UAE region interact with their healthcare provider
  • The virtual health assistants are the first and only chatbots in the region that allow the patient to manage all aspects of their appointments online including booking, rescheduling and cancelling
United Arab Emirates, Dubai – 1 April 2019:   Medcare today announced the launch of its new “virtual health assistant” chatbots which are set to revolutionise the way patients in the UAE region access healthcare services. The two new health assistants use advanced artificial intelligence (AI) algorithms to learn about the patient in order to personalise responses and give accurate information in real-time. 
 
Distinctive technology means that the Medcare health assistants are the first and only chatbots in the region that allow the patient to manage all aspects of their appointments online including booking, rescheduling and cancelling, permitted by real-time backend database integration. The new technology is also being continually optimized by developers to set it far ahead of competitors; key IT, marketing, call centre and operation stakeholders collaborated in designing the enhanced user journey to ensure a holistic, 360° approach. 
 
Medcare market research found 41% of patients indicated the need for an end-to-end online solution that enables and empowers them to take control of their personal healthcare journey.  Real-time database integrations, AI and machine learning have been merged to produce a top-of-the-line chatbot platform with turn-key implementation that has been built upon market predecessors, combining best practices and patient feedback to ensure the Medcare chatbots are more advanced and fully optimized to make the best use of available technology.  
 
The most distinctive feature of the chatbot technology is that it has been humanized to make the health assistants intuitive, patient-centric and patient-friendly. Patients will be able to “talk” to the health assistants and use this new platform throughout their entire healthcare journey. Patients can book, reschedule and cancel appointments online. An advanced algorithm will enable patients to check and analyze their symptoms and match them with the relevant doctor, specialty and Medcare facility location. 
 
Patients can also see lab reports online, check insurance coverage at their convenience and locate the nearest Medcare centre to ultimately optimize the patient journey to receive timely treatment. The new Medcare health assistant AI technologies hold real value in reducing the burden on doctors in primary and secondary care by allowing better organisation of patient pathways and by offering real-time solutions for medical issues. 
 
Recent reports suggest healthcare chatbot interactions will grow to reach 2.8 billion by 2023.  Moreover, market research has found the global healthcare chatbot market which was valued at USD 123 million in 2018 is expected to generate around USD 470 million by 2025, with a compound annual growth rate of 21.2%.  The dramatic growth in use of AI and chatbots is expected to be reflected in an increase in the UAE region in particular, due to  a high percentage of internet users, increasing digital awareness and government investment into healthcare infrastructure. 
 
Alisha Moopen, Executive Director and CEO, Aster & Medcare Hospitals and Clinics, GCC: “In life, getting to a doctor when you are sick is a stressful experience. When you add to the experience having to call a call centre to schedule an appointment; it's very frustrating. We, at Medcare, try to put ourselves in the shoes of our patients and to and create an environment, a solution and a system that helps and enables you to have the right information at the right time to help take care of your healthcare needs. We give the power to our patients to make life a bit easier for them in this hectic fast paced world”. 
 
“Today's empowered healthcare consumer expects technologies to meet them where they are. It is up to healthcare providers to recognise this, integrate capabilities and employ the latest digital technologies available. The advantage with chatbot technology is the ability to combine both human and artificial intelligence to transform customer service, providing an overall seamless experience with optimised productivity and outcome” she continued.
 
Andre Daoud, Group Chief Executive Officer of Medcare Hospitals and Medical Centres said, “At Medcare, we continually strive to explore new ways to integrate technology and support the effective care of our patients. We keep our patients at the centre of everything we do, especially in the development of digital tools and services, by running focus groups to understand patient needs and identify any gaps in the healthcare market. Our chatbots were developed as our patients indicated the need for an end-to-end online solution that empowers them to take control of their personal healthcare journey. The chatbots are even being named by our patients through a contest, so they have a real sense of ownership on this project.”
 
“Our Medcare chatbots are set apart from competitors in the healthcare market as we are implementing novel technology and real-time backend database integration, meaning we are able to offer our patients an advanced end-to-end, patient-centric solution. Other healthcare chatbots in the region only permit appointment requests without real-time integration, so our chatbots are really going to be game-changing” noted Daoud. “Chatbots and artificial intelligence technology are proving to have huge potential in aiding medical assistance and transforming the healthcare sector” he ended. 



Posted by : GoDubai Editorial Team
Viewed 7350 times
Posted on : Monday, April 1, 2019  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : World Famous Psychologist Dr Ahmed Emara Brings Bioenergetic Science Courses To Dubai In Hope of S...
Next Story : Zulekha Hospital Dubai Inaugurates Open Heart Cardiac Center in the UAE
Email this article Print this article

Share this article with your friends and followers
NewsVine

Comments

Back to Top  
Most Viewed Press Release posted in the last 7 days
Tissot Introduces Chrono XL 3x3 Street Basketball Special Collection
Chloé Launches The New Cloud-shaped “rosie” Sunglasses
BYS COSMETICS Now in UAE
Max Mara Resort 2020 Collection
Saint Honore
Hackket's Bags of Style
Introducing the Swim and Beachwear Summer Collection from Marks & Spencer
VBQ-presskit-denim-70s Capsule
New Land Rover Defender Completes Tusk Testing to Support Lion Conservation in Kenya
Ministry of State for FNC Affairs Launches Forum Titled ‘Political Empowerment i...
Eberhard & Co. Alfa Romeo Limited Edition
OMEGA Rocket Engine - Introducing the Master Chronometer Calibre 3861
Natural and gentle haircare essentials for your little ones from Fifi & Friends'
Jaguar Land Rover & Bmw Group Announce Collaboration for Next Generation Electri...
Rado Captain Cook Automatic Limited Edition with travel case'
Kickstart your summer workout with Ibn Battuta Mall's free indoor family Fun Run
Vincitore Realty sells out 108 homes in the Dh375 million Benessere project in j...
UAE and Oman bodies sign MoU to jointly promote Internal Auditing
Britain's Greatest Test Driver, Norman Dewis Obe, Passes Away
The Gucci Runway Makeup Looks for Cruise 2020
Certina DS PH200M collection'
The Economic Times recognizes Malabar Gold & Diamonds as one of the Best Brands 2019
Electricity Most Searched Fuel Energy Term Online in UAE
Sony World Photography Awards Reveals New Categories for 2020 and Latest Sony Gr...
Aston Martin Produces First Cars at St Athan
Historic Opening of Coca-cola Arena Gets the Seal of Approval From Thousands of Fans
ZAAM Launches a spin on their iconic Polyhedron bag
Jennifer Lopez in Ralph Lauren
Backseat battles: kids driving their parents to distraction – and danger on the ...
The SS19 Exclusive Edit From Etoile “La Boutique''
Choose the perfect fragrance this Father's Day with Rasasi
BMW Group and Jaguar Land Rover announce collaboration for next-generation elect...
CEO of Etihad ESCO, Ali Al Jassim's Statement on World Environment Day 2019
Empower launches summer campaign to reduce district cooling consumption for the ...
The Chaumet Garden of Earthly Delights
Sharjah Chamber to Take Part in the 11th Edition of the World Chambers Congress ...
Jaquet Droz Unveils Its 2019 Novelties at Dubai Mall
Happy Father's Day with Tonda 1950 Skeleton
Dubai Cares supports 3-year teacher training program in Ghana to boost early chi...
Dp World, UAE Region's Strategic Solutions Boost the Automotive Sector
Dan Martin Returns to the Road to Lead UAE Team Emirates at the Criterium Du Dauphine
Resolution: Airlines Urge Governments to Adhere to Global Slot Allocation Guidelines
Team Abu Dhabi award Cappellini new long-term contract
Ibn Battuta Mall Eid Al Fitr Celebrations
Constructsteel Conference to take place in the Middle East for the first time
Emirates NBD highlights commitment to preserving marine biodiversity on World Oc...
Long-term visa granted to Dr. Azad Moopen & wife
Turkish Airlines added Strasbourg to the list of its destinations in France
Lukoil Marine Lubricants strengthens its collaboration with KOTC
Celebrate Father's Day with Marks & Spencer