GoDubai
  
  
  
  
Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >>

 
  Share

Sultan Bin Sulayem: Achieving another important step forward in supporting Smart Dubai initiative  

Dubai, UAE, 25 November 2017:  Dubai Trade, the single window for cross-border trade and a DP World company, has implemented the ISO 18295-1:2017 standard in its Customer Contact Centre. It is one of the first organisations in the world to implement the standard which was launched in July detailing the service requirements for such facilities and complements Dubai Trade's integrated electronic and smart platforms on its portal www.dubaitrade.ae and its smart applications Tradeshield and LogiGate.

Sultan Ahmed bin Sulayem, Group Chairman and CEO, DP World, said: 'We are committed to supporting smart trade, which helps businesses connect to their markets, especially in logistics. Our customers can complete all their transactions online anytime, anywhere and integrated functions include round-the-clock service and technical support in using smart trading tools.”

He added, 'Implementing this standard underscores our commitment to pursue excellence and deliver world-class services across our network. It also supports the Smart Dubai initiative launched by H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to transform Dubai into the smartest city in the world. We congratulate the Dubai Trade team for taking the initiative to adopt the new standard within two months of its publication.”

Mohammed Al Muallem, Senior Vice President & Managing Director, DP World, UAE Region, said: 'At Dubai Trade, we realised early that our real success was not just in launching smart services and platforms, but in making customers use them easily. Our Customer Contact Centre with its professionally trained staff plays a major role in building trust, confident and they can perform their business requirements easily and efficiently. It has helped increase the adoption rate of our smart electronic services and this certification enhances our reputation and competitiveness.” 

By adopting the standard, Dubai Trade delivers benefits including reducing the time callers wait to get the information they seek, technical support in multiple languages and enhanced understanding of customers' issues by service agents. The Centre has received nearly 195,000 phone calls and over 63,000 emails so far this year.

Eng. Mahmood Al Bastaki, CEO of Dubai Trade, added: 'Our Centre provides technical support to our customers and helps gather information that we need to improve services, enabling us to think ahead about customer needs. We take all enquiries and suggestions seriously and address any issues that they face in using our portal. The aim is to make Dubai a global destination for smart and easy trading.”

Dubai Trade's Contact Centre provides assistance in languages including Arabic, English, Hindi and Urdu. The support covers over 800 electronic services, as well as Dubai Trade's smart platforms such as Tradeshield and LogiGate.

 



Posted by : GoDubai Editorial Team
Viewed 22442 times
Posted on : Saturday, November 25, 2017  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : Seven trade fairs to open in Hong Kong early next year
Next Story : Dubai Chamber concludes high-level trade mission to Malta
Email this article Print this article

Share this article with your friends and followers
NewsVine

Comments

Back to Top  
Most Viewed Press Release posted in the last 7 days
NARS Erdem SS19 Beauty Report
Diana Arno Expands Online Shopping to Middle East
Introducing Home Fragrance at Robinsons, Dubai Festival City
Introducing VK Beauty Lounge & Bar
Defying Age With Skin Republic's Gold and Platinum Face Masks
The Future Is Here
Roberto Cavalli's Exclusive Duo of Fragrances
Lacoste.12.12 Collection
Bring a Touch of Sophistication to Your Home with The Exclusive SmegXDolce&Gabba...
FOREO To Attend TFWA: the World's Largest Travel Retail Show
Trevor Sorbie Range Relaunches in the UAE
Carl F. Bucherer Celebrates Debut of Its Online Boutique on Jd.Com Launch of Lim...
GROHE Smart Home: The App-Controlled Water Security System
Pamper yourself at Perfumery & Co this month, at The Dubai Mall
Le Meridien Dubai Hotel & Conference Centre's Restaurant Promotions- October
O Boticário Opens in Dubai its First Amphora Store outside Brazil Come Join...
William Collection by Hugo Boss
Dubai Parks and Resorts Celebrates Saudi National Day
Al-Futtaim ACE launches its stylish new Outdoor collection
Honor Set to Go Beyond Limits With the Launch of Honor 8x
Honda voted “Preferred Sedan Car Brand of the Year” for the fourth year in a row
The Mummies of Dubai Give Their Kids a Preppy Style Makeover
Al-Futtaim Toyota swoops another win at the Filipino Times Awards
Huawei Deepens Cooperation with Duisburg to Transform Germany's Industrial Hear...
Tips & Toes Hits the Big 3-5!
Hyperloop Transportation Technologies, Partners, and Government Stakeholders Mov...
Ministry of Human Resources and Emiratisation, Huawei and Honor launch ICT Compe...
Dubai Design Week continues to grow, cementing Dubai as the design capital of t...
New GUESS Handbags for FW18
du Wins Smart Cities Award at the Telecoms World Middle East 2018
Mousses Etoiles to reveal the latest luxury designs of commercial-use outdoor fu...
Eberhard & Co. Scafograf 100 For Elegant Lady
Tata Communications launches a specialised cyber security lab at Shanmugha Arts,...
Consonni Wraps Up La Vuelta a Espana With a Seventh Place Finish for UAE Team Em...
Akamai Unveils Solutions at IBC 2018 Designed to Mitigate the Challenges and Cos...
Abu Dhabi wins bid to host 2022 ITU Grand Final in world first
Cadillac XT4 Delivers Dynamic Driving Experience
du Opens New Business Centre in DIFC for Enterprise Customers
Volunteers from the UAE join hands with the community in Tasset Peulh village in...
Sharjah's Recognition as ‘Accessible City for Physically Disabled' Hailed as His...
WWE® Crown Jewel Set for November 2 in Saudi Arabia
New Homologations for Pirelli Tyres
The Dubai Business Women Council meets with the UN Assistant Secretary-General t...
Dubai Festival City Mall Celebrates KSA National Day with Special Imagine Show
The Ferrari Monza SP1 and SP2 unveiled – the first models in a new concept of li...
Registration for the 5th edition of Camel Trek is now open
2018 FW in style at Zippy
New Headmaster for Repton School, Abu Dhabi School's Rose Campus (FS1 to Year 1...
Huawei becomes one of the first multi-national technology companies to register ...
Fidu Properties unveils second office in Dubai; eyes expansion in UAE