Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >>


Sultan Bin Sulayem: Achieving another important step forward in supporting Smart Dubai initiative  

Dubai, UAE, 25 November 2017:  Dubai Trade, the single window for cross-border trade and a DP World company, has implemented the ISO 18295-1:2017 standard in its Customer Contact Centre. It is one of the first organisations in the world to implement the standard which was launched in July detailing the service requirements for such facilities and complements Dubai Trade's integrated electronic and smart platforms on its portal www.dubaitrade.ae and its smart applications Tradeshield and LogiGate.

Sultan Ahmed bin Sulayem, Group Chairman and CEO, DP World, said: 'We are committed to supporting smart trade, which helps businesses connect to their markets, especially in logistics. Our customers can complete all their transactions online anytime, anywhere and integrated functions include round-the-clock service and technical support in using smart trading tools.”

He added, 'Implementing this standard underscores our commitment to pursue excellence and deliver world-class services across our network. It also supports the Smart Dubai initiative launched by H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to transform Dubai into the smartest city in the world. We congratulate the Dubai Trade team for taking the initiative to adopt the new standard within two months of its publication.”

Mohammed Al Muallem, Senior Vice President & Managing Director, DP World, UAE Region, said: 'At Dubai Trade, we realised early that our real success was not just in launching smart services and platforms, but in making customers use them easily. Our Customer Contact Centre with its professionally trained staff plays a major role in building trust, confident and they can perform their business requirements easily and efficiently. It has helped increase the adoption rate of our smart electronic services and this certification enhances our reputation and competitiveness.” 

By adopting the standard, Dubai Trade delivers benefits including reducing the time callers wait to get the information they seek, technical support in multiple languages and enhanced understanding of customers' issues by service agents. The Centre has received nearly 195,000 phone calls and over 63,000 emails so far this year.

Eng. Mahmood Al Bastaki, CEO of Dubai Trade, added: 'Our Centre provides technical support to our customers and helps gather information that we need to improve services, enabling us to think ahead about customer needs. We take all enquiries and suggestions seriously and address any issues that they face in using our portal. The aim is to make Dubai a global destination for smart and easy trading.”

Dubai Trade's Contact Centre provides assistance in languages including Arabic, English, Hindi and Urdu. The support covers over 800 electronic services, as well as Dubai Trade's smart platforms such as Tradeshield and LogiGate.


Posted by : GoDubai Editorial Team
Viewed 18086 times
Posted on : Saturday, November 25, 2017  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : Seven trade fairs to open in Hong Kong early next year
Next Story : Dubai Chamber concludes high-level trade mission to Malta
Email this article Print this article

Share this article with your friends and followers


Back to Top  
Most Viewed Press Release posted in the last 7 days
Top Perfume Picks for Mother's Day @ Glambeaute.com
Filorga Launches Lift Range
Nissan's e-POWER technology wins environmental award
The Global Sensation UFO Lands in Europe at Cosmoprof 2018
Discover the MISA Cho Gong Jin Oriental and Herbal Skincare Range from Missha
Drink yourself to looking younger with Skinade
The V-Tox Facial by Linda Meredith Skincare
Mother's Day Offer from Blush N Curls Salon
It's Mother's Day!
Corporate Power Dressing redefined at Kachins Signature
Al-Futtaim Honda launches 10th generation Honda Accord
The only line you'll love in your face – your perfect jawline!
GMC sets a new GUINNESS WORLD RECORDS title in partnership with Abu Dhabi Police
ba&sh's Spring-Summer collection 2018
OMEGA Launches its NATO Strap “Pop-Up Boutique” in Paris
Raymond Weil introduces the Maestro Blues
Top Picks for Babies & Kids @ Glambeaute.com
GUESS Unveils the Kids Spring 2018 Collection and Campaign
Cadillac Alghanim kicks off world-class opportunity in Kuwait
A Meet & Greet with the Pakistani Cricket Sensation Umar Akmal
Beyond Beauty partners with Platinum Records to position teen sensation Hala Al ...
The Spring Summer 18 Womenswear Collection
Milan-san Remo a Dream Target as Uae Team Emirates Announce Super-seven Line Up
IKEA launches the OMEDELBAR limited-edition collection!
Awqaf and Minors Affairs Foundation Attracts 1200 Emirati Job Seekers at Careers...
Samsung Mother's Day Blurbs 2018
The Collection by Phuong Dang
Her Highness Sheikha Latifa bint Mohammed bin Rashid Al Maktoum Inaugurates SIKK...
Join the UAEs first Women's Warrior Challenge.
Scuderia Ferrari Father & Son Gift Set
From Jade to Diamond
SOUQ welcomes 3M's innovative products to serve everyday customer needs
Chloé Reinterprets the Iconic “Carlina” Sunglass With an Exclusive Twist Motif
The era of Quiet Rebels
Lufthansa Group achieves best result in its history
Agreement signed in the presence of His Highness Sheikh Mohammed Bin Zayed Al Na...
Business of beauty goes green at Beautyworld Middle East 2018 as Natural & Organ...
2XL launches “Caspar” living room collection in grey
Dubai WoodShow takes off with more than 300 exhibitors from 55 countries and six...
Galeries Lafayette Le Gourmet Food Fest returns back to City Walk
10 Must-see Activities at Dubai International Horse Fair This Week
TAG Heuer Continues its Automotive Legacy On & Off the Track with 3 New Contempo...
Turkish Airlines Closes Airbus and Boeing Orders
Blackberry® Keyone Bronze Edition Available Now in the Middle East
The Bremont 1918 Limited Edition Collection
LACOSTE reveals a new feminine watch collection - the Kea family!
Keventers unveils Kids Special Menu for Mother's Day
Emirati woman grabs first place in women's category of 18th Fazza Open Champions...
Boss watches presents Magnitude collection – a new angle on time!