Dubai, United Arab Emirates - 22 June 2019: The Ministry of Health and Prevention (MoHAP) unveiled its plans for expanding medical examination centers for residency to reach 18 centers to enhance the services provided by the existing 10 centers in light of the heavy turnout by the ministry's clients.
The number of beneficiaries from the services provided by these centers has reached 752,000 customers in 2018, considering that each transaction is done in record time, only 7 minutes. This led to increasing the customer happiness rate to 83%, amid expectations of further increase, in conjunction with the opening of three new centers in October 2 centers in Sharjah and 1 in Fujairah.
H.E. Dr. Hussein Abdel-Rahman Al-Rand, Undersecretary of the Ministry's Health Assistant Sector, Health Centers and Clinics, said: “At MoHAP, we focus on the customer-centric services. For that reason, we are expanding our network centers and adding new services to provide medical examinations for residency.”
“These new centers are forming an important addition to our sophisticated medical services, as part of MoHAP's strategy aiming to provide comprehensive and integrated healthcare services as per the highest standards of excellence. In that sense, MoHAP has launched a large-scale workshop with a view to establishing 8 new medical examination centers, two of them in Sharjah, Ras Al Khaimah, Fujairah and one center in Ajman and Umm Al Quwain,” added Al-Rand.
Latest Systems & Equipment to Reduce Waiting Time
He pointed out that the medical examination centers for residency are well-equipped with the latest medical devices and a high-quality electronic system as per the highest standards. Our aim is to improve the customers journey and reduce their waiting time, as well as provide smart solutions and innovative services to enrich our customers experience in accordance with the global standards.
“New technologies have been added, such as Artificial Intelligence (AI). Also, a new program is being tested that helps in obtaining an accurate and quick diagnosis of pulmonary tuberculosis for expatriates and residents to immunize our society against infectious diseases. The screening accuracy ratio of this program is around 98%. On another note, the duration of the regular screening was 3 minutes, however, after applying the AI technology, the time reduced to only 0,1 second for each case. The new program is currently available at the examination centers of Al Kuwait Hospital (Al Baraha previously), Dubai and medical examination centers at Ibn Battuta Mall, and it will be circulated at MoHAP's centers in the near future,” Al-Rand noted.
Fruitful Partnership with the Private Sector
Al-Rand shed light on the constructive partnership with the private sector in regard to some government medical services which are being implemented by the most prestigious countries. These services are carried out in accordance with strict international requirements and specifications which have been listed in the official tender documents.
“MoHAP has full supervision over work mechanisms and screening results, in addition to auditing data and test outcomes. Moreover, the E-Health fitness certificate is issued within 48 hours and results are sent to the competent authorities for residency purposes,” he added.
The services offered by the medical examination centers for residency vary from printing residence visa forms, medical examination and issuance of UAE ID card (Preventive Medicine Departments only). The client must provide a copy of his / her personal documents: valid passport, valid visa/residence permit, two valid white background images, valid UAE ID card (only to renew residence visa).
Examination Centres & Packages
The medical examination for residency is available at the preventive medicine centers at Kuwait Hospital, Dubai (Al Baraha previously), Al Ghubaiba, Kalba, Dibba Al Hasn, Khorfakkan, Al Dhaid, Fujairah, Ras Al Khaimah, Ajman, Umm Al Quwain, Examination Center of Expatriate Labor in the Industrial Area, Sharjah. In addition to the medical examination centers for residency at shopping centers (Ibn Battuta, Dragon Market 2, TECOM, Spring (the Springs area), Saladin, Al Khabaisi.
There are three medical residency packages, the first of which includes all categories except vaccination and local services for female family members, and its fees are AED 260. The second package includes all categories including the vaccination and worth AED 310. The third package includes the local services for female family members at a fee of AED 360.