GoDubai
  
  
  
  
Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >>

 
  Share
Disruption management, chatbots and mobile services key focus for industry's CIOs
United Arab Emirates, Dubai, 24 September 2017: Airlines and airports are embracing new technologies and turning to artificial intelligence (AI) to support their customer service. Over the next three years 52% of airlines plan major AI programs or R&D and 45% of airports will invest in R&D in the next five years, according to the SITA 2017 Air Transport IT Trends Insights.
Airlines are looking at how technology can help minimize the impact of disruption on the passenger experience and their business. Over the next three years 80% of them plan to invest in major programs or R&D into prediction and warning systems, which rely heavily on AI.
Another technology that is catching the attention of the industry is chatbots. Today, 14% of airlines and 9% of airports already use chatbots. The report shows however, that there is significant appetite among air transport CIOs to embrace this technology over the next three years. By 2020, 68% of airlines and 42% of airports plan to adopt AI-driven chat bot services.
SITA's report also shows that mobile app development is a top priority among airlines and airports. Over the next three years 94% of airlines and 82% of airports plan major mobile programs or R&D. The main area of focus is in the commercialization of their mobile services with airlines looking to boost both direct and ancillary sales via their apps. In fact, airlines expect sales via their mobile apps to double by 2020 and reach 17% of their total sales. Streamlining services into one single app to deliver a seamless experience is a priority for almost every airline (94%) and a high priority for more than half (58%).
Jim Peters, Chief Technology Officer, SITA, speaking at the Future Travel Experience conference in Las Vegas, said: “We know that passengers prefer to use technology and when it is well designed it can really improve the passenger experience. Airlines and airports are investing in AI and mobile programs to make services even better for the passenger, supporting sales and providing customer support, particularly during times of disruption.
“The industry is using a healthy mix of in-house and outsourced development which will combine expert and industry-specific knowledge with emerging approaches to tech offerings.”
Nearly three quarters of airlines use in-house developers for their passenger apps but 42% also use bespoke developers or large tech companies. In contrast, 46% of airports develop their passenger apps in-house and the same proportion use external developers.
Airports plan to use chatbots for services such as notifications and airport guides. They are also looking to beacons and sensors to help provide context and location-aware services. SITA's research shows that 40% consider this area a ‘high priority' for app development and a further 43% consider it a ‘priority'. Airports clearly recognize the opportunity to provide useful and relevant mobile services to passengers to optimize time spent at the airport.
SITA's IT Trends are well established as the global benchmark research for the air transport industry. Senior IT executives at the top airlines and airports took part in the research earlier this year. The 2017 results once again provide a clear insight on the air transport industry's IT strategic thinking and developments.
FTE Global 2017 is taking place in Las Vegas, 6-8 Sept. On day one, Jim Peters will chair the Personalization Symposium where AI, Machine Learning, chatbots, digital personal assistants, apps, big data and privacy, will be discussed with speakers from Aeromexico, Microsoft, Seattle-Tacoma International Airport – Port of Seattle, Salesforce and more. Several innovations likely to redefine the way we travel will be demonstrated at SITA's booth including:
  • Robotics: “Leo”, a fully autonomous and self-propelling baggage robot;
  • Mixed reality: A new way to visualize and interact with an airport's operational data using HoloLens;
  • Cloud: Next-generation passenger processing for any airline, at any airport, on any device


Posted by : GoDubai Editorial Team
Viewed 4551 times
Posted on : Sunday, September 24, 2017  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : Return of British Airways' Flying With Confidence Course to Tackle Growing Number of Passengers Who ...
Next Story : “Mohammed bin Rashid Space Centre” participates in the 68th International Astronautical Congress in ...
Email this article Print this article

Share this article with your friends and followers
NewsVine

Comments

Back to Top  
Most Viewed Press Release posted in the last 7 days
New Must-Have Beauty Products from GOSH this October
Four UAE Designers Take Home LG Signage Design Award
LPG Endermologie Offers A Chronobiological Slimming Gel
Huawei unveils the long-awaited HUAWEI Mate 10 and HUAWEI Mate 10 Pro
The great taste of Lavazza coffee now available in an instant!
Level Shoes Hosts Christian Louboutin for “Dear India”
ICONIC Youth Fashion Show Experience
The Graham Chronofighter Vintage GMT is the tough guys' ticket to time travel
Diamonds Are Everyone's Best Friend! VOD Dubai International Jewellery Show 2017...
Glamazle.com introduces Super Matte ‘Glambry' lip tints for the perfect pout
The Lacoste 12.12 Kids Collection
Reinventing Raymond Weil's Emblematic Chronograph - The Refined Swiss Watchmakin...
Moving on Up! Saudi Arabia to Underline Status as Regional Food Manufacturing Fo...
FixOnClick.com - A Services-Matching Platform to Help Fix your Services Need Eas...
MICHAEL Michael Kors: Fall 2017 Sadie Large Leather Satchel
SCTDA ‘My Destination' Program Kicked Off with SUC Students
GUESS Launches Stunning Array of Collections for Fall17
Coffee at the touch of a button with ‘Quespresso'
Better Life launch premium range of large kitchen appliances from Siemens
Beauty Night Is Back at Sheraton Dubai Creek
The Rado True Shadow - Limited edition timepiece co-created with Japanese design...
Ali & Sons Audi unveils all new Q5 and SQ5 in Abu Dhabi and Al Ain
Introducing FitFuse by COÉGA Sunwear
PUMA X Photographer Gunner Stahl For Autumn/Winter 2017
Regional Storytelling Takes Centre Stage at DIFF With Muhr Feature Category
Dubai Chamber concludes high-level trade mission to Malta
CNN's Marketplace Middle East uncovers the DIFC's central role in Dubai's econom...
Humaid Mohammed Al Qatami, Director General, Dubai Health Authority Officially O...
Renault KOLEOS achieves five-star Euro NCAP rating
Maserati Merchandise Products
More café re-opens its doors
Masdar welcomes Luxembourg royal delegation
Versace Fall/Winter 2017 Collection
The Dubai Mall celebrates Diwali with a splash of colour
Plentiful Cinema-based Activities Offered by SICFF 2017
Dubai International Motor Show in a league of its own with eye-catching line-up ...
Paris Gallery Announces the Winner of the Maserati Quattroporte GTS
Peugeot on the Podium at Rallye Du Maroc: Ready to Tackle Dakar 2018 After a Pro...
The New 2018 Range Rover – to be Revealed for the First Time in the Region at Du...
Career of Egyptian Writer Wahid Hamed to Be Honoured With Arab Lifetime Achievem...
Airbus and Bombardier Announce C Series Partnership
Al-Futtaim Motors and Air Liquide officially inaugurate first hydrogen station f...
Christmas just got easier with Al-Futtaim ACE
RAYMOND WEIL'S Freelancer Ladies - The Ideal Ally for the Modern Active Woman
Saudi Arabia's Vision 2030 to transform businesses with tech investments worth S...
Airline New Distribution Capability to Get Boost from ATPCO and SITA
Partnership between Roger Dubuis and Emirates Airline Foundation
Breast Cancer and Fertility preservation
Seagal Shows Off the Stunning Jules Verne Instrument II from Louis Moinet.
Kalimat Group Brings Arabic Literature to the Fore at Frankfurt Book Fair