GoDubai
  
  
  
  
Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >>

 
  Share

Dubai, UAE, 21 July 2019:  HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), launched today the Smart Response Service for electricity and water technical notifications, in line with DEWA's strategy of continuously developing its operations and services through innovation.

The Smart Response Service includes several features that empowers customers, such as early self-diagnosis of technical interruption within homes, reducing the necessary steps to deal with complaints and follow-ups, while resolving issues through DEWA's smart app and website; thereby contributing to enhancing customer experience and efficiency of services. Abdullah Obaidullah, Executive Vice President – Water & Civil, Rashid Bin Humaidan, Executive Vice President – Distribution Power, Dr. Yousef Al Akraf, Executive Vice President – Business Support & Human Resources, Khawla Al Mehairi, Executive Vice President – Corporate Strategy & Government Communication, and Innovation team along with DEWA senior staff attended the launch.

'We launched the Smart Response Service for Technical Notifications today as we consider innovation to be a key pillar at DEWA, and we are keen to integrate it into various strategies and initiatives. In line with DEWA's vision of becoming a globally leading sustainable innovative corporation, our operations and services are continually developing. We adopt the culture of innovation as a corporate value that contributes to the efficiency and performance of government work.

We also strive to provide all the enablers to enhance and develop the knowledge and creative abilities of employees within the work environment to stimulate innovation and creativity. Additionally, we seek to identify the ideas, opinions, and observations of all those concerned to reach innovative initiatives and creative ideas that contribute to the happiness of customers and exceed their expectations. The launch of this service is part of our ongoing efforts to develop value-added services for our clients, supporting the vision and directives of our wise leadership and the Dubai Plan 2021 which aims to make Dubai the most preferred place to live, work, and visit,' said Al Tayer.

“We are working on developing our services by raising their efficiency and effectiveness through innovation, in collaboration with several government organisations to implement improvements within the framework of unified government services. We are also working with the private sector to develop initiatives to respond to electricity and water technical notifications according to the highest global standards, enriching the customer experience, saving their time and effort, and achieving their happiness.'

'We are keen to identify initiatives that will achieve customer happiness by relying on innovative tools to understand and analyse their needs and expectations by engaging them in questionnaires and focus groups. We will study response reports as well as access global best practices and lessons learned from innovation camps and experience surveys, in line with the standards of ‘Dubai The Model (DTM) Centre' for Service Improvement.'

'We are developing qualitative innovations and initiatives and studying strategic improvement initiatives for services as well as analysing results related to customer experience, and service efficiency. We are preparing current and future journey maps for customer service and identifying necessary initiatives that enhance the customer's journey and contribute to developing the efficiency and effectiveness of services and the overall customer experience.

We rely on a number of mechanisms to develop initiatives, including customer experience questionnaires, brainstorming sessions with stakeholders, in addition to the Services Hackathon to study and gather the opinions and feedback of customers, to strengthen DEWA's role as an organisation that contributes to promoting a happier lifestyle in Dubai,' concluded Al Tayer. 

 



Posted by : GoDubai Editorial Team
Viewed 5203 times
Posted on : Sunday, July 21, 2019  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : UAE climbs three spots in KPMG's Growth Promise Indicators report, demonstrating potential on the wo...
Next Story : Empower award contracts worth more than AED 100 million for network extension at Dubai Production Ci...
Email this article Print this article

Share this article with your friends and followers
NewsVine

Comments

Back to Top  
Most Viewed Press Release posted in the last 7 days
Chlo's Iconic Carlina Sunglasses In a Precious New Interpretation
Holiday Hair-Styling Essentials from VIERRO
Luxe Beauty Gifts for your Loved Ones this Festive Season
'Tis the Season to Be Glamorous - Beauty Essentials from GlamBeaute.com!
Homegrown Jewellery Brand Sumaya Bakkar Collections Curated Festive Gift List
Your Holiday Gift Guide for Her
Arabic version of Zoho Creator launched to help businesses create custom applications
Berkan Steakhouse Launches in Dubai
Union Coop Pays Tribute to the Martyrs on Commemoration Day'
New year, New You with Lunette
ENEC Releases 'Tasamoh' a Rehabilitated Green Turtle and organizes Beach Cleanu...
Uncovering the Beauty of Mechanics'
China Homelife the Largest China Sourcing Platform Set to Showcase a Wide Variet...
Dubai Festival City Mall Visitors In for A Jolly Festive Season Like No Other in...
Dubai Cares' Volunteers bring hope to children in remote village in Senegal
Cole Haan Makes Its Debut at Sole Dxb 2019 Showcasing Footwear Collaborations
Emotional and highly dynamic: the design of the MINI John Cooper Works GP.
Free gold coins at Malabar Gold & Diamonds Festival.
NYU Abu Dhabi Class of 2017 graduate Alioune Fall named as 2021 Schwarzman Scholar
Customs World inks MoU with Indonesia to roll out World Logistics Passport
The Middle East Organic Market's Premiere Business Event Opens In Dubai
Statement Cardigans
GROHE received the Red Dot: Brand of the Year
Best Menswear Items
Weather-proof your hair with HASK
Set Up Stylish Outdoor Spaces with 2XL Furniture & Home Dcor
Hyundai's all-new 2020 Sonata now available in the UAE
DP World joins forces with Dubai Cares in giving a new facelift to Umm Al Qura S...
Reuben Kipyego and Vivian Kiplagat Win 2019 Adnoc Abu Dhabi Marathon
Annual DIAC Conference examines impact of UAE Arbitration Law
Air Cargo Peak Season off to Slow Start, Annual Demand down 3.5% in October
Al Qemzi Claims Abu Dhabi Grand Prix Pole With Brilliant Surge
Lewis Hamilton Tops Off Sixth World Title With Victory at Formula 1 Etihad Airwa...
Emiratis and expats set off to a two-week Camel Trek across the UAE desert
World Muslim Communities Council hosts first International Youth Forum in Abu Dhabi
Information City concludes "Al Saada" initiative
Truesteam Technology by Lg is Setting A New Standard for Hygiene
ENEC welcomes visit by senior Emiratis to headquarters in Abu Dhabi
Abu Dhabi Airports awards retail spaces at Midfield Terminal to Lulu Group
1247 Media joins du to offer free unlimited WiFi UAE data to RTA taxi users
EASA extends Part 145 certification of SriLankan Engineering
Give a cat a loving home
Eberhard & Co. and the new Quadrifoglio Verde chronograph, dedicated to the p...
Abu Dhabi Digital Authority's TAMM' initiative awarded with the Sheikh Salem Al...
'Herman Miller and DIDI announce the winners of the Ergo Chair - Student Design...
Pre-school launches initiative encouraging children to stay hydrated
Race Legend Back After Breaking Neck Sees More World Titles on the Way to Abu Dhabi
3rd Saudi Maritime Congress announced for March 2020
Federal Transport Authority inks MoU with International Maritime Organization in...