GoDubai
  
  
  
  
Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >>

 
  Share

Dubai, UAE, 21 July 2019:  HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), launched today the Smart Response Service for electricity and water technical notifications, in line with DEWA's strategy of continuously developing its operations and services through innovation.

The Smart Response Service includes several features that empowers customers, such as early self-diagnosis of technical interruption within homes, reducing the necessary steps to deal with complaints and follow-ups, while resolving issues through DEWA's smart app and website; thereby contributing to enhancing customer experience and efficiency of services. Abdullah Obaidullah, Executive Vice President – Water & Civil, Rashid Bin Humaidan, Executive Vice President – Distribution Power, Dr. Yousef Al Akraf, Executive Vice President – Business Support & Human Resources, Khawla Al Mehairi, Executive Vice President – Corporate Strategy & Government Communication, and Innovation team along with DEWA senior staff attended the launch.

'We launched the Smart Response Service for Technical Notifications today as we consider innovation to be a key pillar at DEWA, and we are keen to integrate it into various strategies and initiatives. In line with DEWA's vision of becoming a globally leading sustainable innovative corporation, our operations and services are continually developing. We adopt the culture of innovation as a corporate value that contributes to the efficiency and performance of government work.

We also strive to provide all the enablers to enhance and develop the knowledge and creative abilities of employees within the work environment to stimulate innovation and creativity. Additionally, we seek to identify the ideas, opinions, and observations of all those concerned to reach innovative initiatives and creative ideas that contribute to the happiness of customers and exceed their expectations. The launch of this service is part of our ongoing efforts to develop value-added services for our clients, supporting the vision and directives of our wise leadership and the Dubai Plan 2021 which aims to make Dubai the most preferred place to live, work, and visit,' said Al Tayer.

“We are working on developing our services by raising their efficiency and effectiveness through innovation, in collaboration with several government organisations to implement improvements within the framework of unified government services. We are also working with the private sector to develop initiatives to respond to electricity and water technical notifications according to the highest global standards, enriching the customer experience, saving their time and effort, and achieving their happiness.'

'We are keen to identify initiatives that will achieve customer happiness by relying on innovative tools to understand and analyse their needs and expectations by engaging them in questionnaires and focus groups. We will study response reports as well as access global best practices and lessons learned from innovation camps and experience surveys, in line with the standards of ‘Dubai The Model (DTM) Centre' for Service Improvement.'

'We are developing qualitative innovations and initiatives and studying strategic improvement initiatives for services as well as analysing results related to customer experience, and service efficiency. We are preparing current and future journey maps for customer service and identifying necessary initiatives that enhance the customer's journey and contribute to developing the efficiency and effectiveness of services and the overall customer experience.

We rely on a number of mechanisms to develop initiatives, including customer experience questionnaires, brainstorming sessions with stakeholders, in addition to the Services Hackathon to study and gather the opinions and feedback of customers, to strengthen DEWA's role as an organisation that contributes to promoting a happier lifestyle in Dubai,' concluded Al Tayer. 

 



Posted by : GoDubai Editorial Team
Viewed 3623 times
Posted on : Sunday, July 21, 2019  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : UAE climbs three spots in KPMG's Growth Promise Indicators report, demonstrating potential on the wo...
Next Story : Empower award contracts worth more than AED 100 million for network extension at Dubai Production Ci...
Email this article Print this article

Share this article with your friends and followers
NewsVine

Comments

Back to Top  
Most Viewed Press Release posted in the last 7 days
Inventive, Futuristic and Daring Translucent is a Distinguished Milestone for Police.
Show your Nanny some love and treat them to a Complimentary Haircut throughout A...
Introducing Lunette: A Tool to Empower Women
Corum Golden Bridge Titane DLC - black beauty for the man of style
Robinsons Showcases Malone Souliers' Stunning New Collection for Pre-Fall 19
Marks & Spencer Unveils Its Autumn 2019 Kidswear Collection
Aesop's Parsley Seed Skin Priming Regimen
Ferragamo Urban - 2019 Fall/Winter Collection
GUESS - The Perfect Tote
Ralph Lauren Debuts “Wear Your Story” Denim Campaign
Sandro: The Power Suit
Corum Admiral Legend 42-Icon ahead
Same Favourite Fragrance, New Innovative Products From the Ritual of Karma
The future of photography and videography is in Canon's hands, with five 2019 EI...
GEMS Education students shine with excellent A-Level examination results
Hormann announces speed rolling shutter DD S6
Al Ain Hospital doctors save young girl from 2.5 cm pin in her lungs
Dubai Delivers on Tourist Volumes Again, With a Strong 8.36 Million Overnight Vi...
Forecasting Mesmerising Sea Views and Exotic Seafood at Gonu
Autumn / Winter 2019-20 Men's and Women's Sneakers Collection
Tazio Nuvolari Vanderbilt Cup
Exceptional Playtime with Soundcore Vortex
Rock Chic Edit with GUESS
Jaguar I-pace: Redefining What It Means to Be a ‘CAR'
Modular Sofa's by Boconcept
Get 50 per cent off back-to-school essentials at Dragon Mart
Spare a thought for abandoned cats today – International Cat Day!
Sheikh Mohammed bin Rashid Centre for Islamic Culture launches a comprehensive e...
Acclaimed Coin Collector to Pay Homage to UAE with Rare Coin Collection at ‘Year...
Marks & Spencer Celebrates the Success of its First Ever Vegan-Friendly Line – P...
Second Week of “Health & Tourism 2019” Campaign Witnesses Remarkable Participati...
Abu Dhabi Airports completes preparations for the return of Hajj pilgrims
British Orchard Nursery collaborates with Department of Finance to open its 22nd...
Etisalat C&WS and Sparkle pioneer in enabling 5G Roaming Globally
SriLankan Airlines welcomes free visa on arrival facility to 48 countries
Saxo Bank completes acquisition of BinckBank
Bentley Motors Celebrates Centenary at Monterey Car Week
The Nordic Hall of the Heros is Open for Business - Aston Martin Valkyrie and Va...
Making History: the Aston Martin Db4 Gt Zagato Continuation Programme is Handcra...
Ajman Free Zone signs MoU with Dubai Insurance Company
UK: The power of credit impulse at work
Dubai Tourism Partners With Ary to Invite Audiences to Discover the Emirate With...
Desigual's Fall/ Winter 2019 Collection
Business Lunch With an African Twist
Ras Al Khaimah International Airport Announces New Foreign Exchange Partnership ...
Indian Film Actress Tamannaah Bhatia inaugurated 26th showroom of Malabar Gold &...
Marks & Spencer Reveals Its Autumn 2019 Womenswear Collection
Lenovo Kick-starts Fy19/20 With Industry Leading Growth, Doubling Year-on-year ...
UAE Team Emirates Leaves the Vuelta a Burgos After Banking a Series of Positive ...
Harris Pye UAE strengthens its footprint in Egypt